Shipping Policy

Local Shipping Policy:

Thank you for choosing Gracion Deluxe! Here are the details of our local shipping policy:

  1. Processing Time: Orders placed before 4:00 pm on Monday to Friday will be processed and shipped within two business days. Orders placed after 4:00 pm on Friday will be processed the following Monday.

  2. Shipping Methods: We offer free standard shipping for orders over £50. This can be a single order or multiple orders as long as they are made in one purchase.

  3. Shipping Rates: A shipping rate of £4.99 is charged for orders below £50.

  4. Delivery Time: The estimated delivery time for domestic orders is typically 3 - 5 working days. Please note that delivery times may vary depending on the destination.

  5. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your order using the provided tracking information.

  6. Shipping Address: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

  7. Shipping Holidays: Please note that our shipping carriers may observe holidays, which could affect the processing and delivery of your order. We will notify you of any expected delays due to holidays.

  8. Contact Us: If you have any questions or concerns regarding your order or our shipping policy, please contact our customer service team at graciondeluxe@gmail.com

International Shipping Policy:

Thank you for your interest in Gracion Deluxe! Here's what you need to know about our international shipping policy:

  1. Processing Time: International orders will be processed and shipped within 24 hours after payment verification. Orders placed after 4:00 pm on Friday will be processed the following Monday.

  2. Shipping Methods: We offer international shipping via Royal Mail

  3. Shipping Rates: For international shipping to the USA, Canada, and Austria the rate is £24.99. Customers from other countries should contact sales at graciondeluxe.com before processing their order.

  4. Delivery Time: The estimated delivery time for to the USA, Canada, and Austria is usually within 10 - 15 working days. Other international orders varies depending on the shipping method and the destination country. Please note that customs clearance procedures in the destination country may also affect delivery times.

  5. Customs Duties and Taxes: Please be aware that international orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.

  6. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your order using the provided tracking information.

  7. Shipping Address: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

  8. Shipping Restrictions: We currently ship to select countries. Please check the list of countries we ship to during the checkout process. If your country is not listed, we apologise for any inconvenience.

  9. Contact Us: If you have any questions or concerns regarding international shipping or your order, please contact our customer service team at graciondeluxe@gmail.com